FAQ: Pal Strap - GPS & Extended Battery Strap For Pebble
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What colors do they come in?

Pal for Pebble Time and Time Steel Strap base: snowcap white, graphite grey Strap: sky blue, emerald green, maple red, snowcap white, graphite grey, sunburst yellow

Pal-T2 for Pebble Time 2 Strap base: graphite grey Strap: graphite grey, maple red

When do I choose my colors?

Surveys have been sent out to backers to select colors, if for any reason you did not receive it or have questions, please email us at: pal@palstrap.com

Can Pal for Pebble Time and Time Steel work for newer model Pebble Time 2 also?

No, Pal for Time and Time Steel will not work with newer model Time 2.

Can Pal-T2 for Pebble Time 2 work with older models Time and Time Steel?

Yes, Pal-T2 will work for all 3 models. It's designed for Pebble Time 2 and works with older models Time and Time Steel.

How heavy is Pal?

Together with Pebble Time is only 65 grams, making it one of the lightest GPS watches on the market.

Does this work for geocaching?

With independent GPS that can show coordinates, Pal is a perfect GPS device for geocaching. Some developers have already mentioned developing geocaching app. It is very likely a geocaching app will be available in the near future.

Does this sync to my phone in real time?

Pal will sync with your phone when they are Bluetooth connected. The Pal app on your phone will manage each GPS trip data and store them as exercise records. Once uploaded, the data will be released in the memory of the Pal and Pebble to keep as much space free as possible.

Is Pal waterproof?

Pal is designed to be water resistant and is good for weather, sweat or splash water. Formal testing will be done when the final pre-production sample is created. We are targeting to achieve IPx7 certification. IPx7 is not good enough for swimming. Water won't damage Pal, but Pal cannot perform well when there's water getting between the connection pins interfering the data transmission

Is Pal supporting AGPS?

We are in talks with Qualcomm to open up AGPS support. Before AGPS is in place, Pal’s TTFF cold fix time is about 40 seconds under open sky. Location hot fix is within 10 seconds.

What other apps will work with the Pal GPS?

There are countless ideas out there in the developers’ community. To name a few that we have heard so far: Bike GPS, Geocaching, Emergency locating, Geo Fencing, apps bridging to popular exercise tracking platform, etc. I believe many of these apps will be ready soon and we are actively looking to partner with developers.

Does Pal constantly charge the Pebble?

We created Pal to charge the Pebble only when the user activates power support or when Pebble's battery drops to very low level.

Do I have to unload Pebble from Pal for charging?

You don’t have to unload Pebble from Pal for charging. They can be charged together at the same time using the same Pebble cable. Charging time is about the same as you charge Pebble only.

Do I have to wait for Pal delivery to get my Pebble Watch?

We will arrange shipping out Pebble as soon as the campaign completes and logistics arrangement is done. So you will have time to enjoy and get familiar with your Pebble watch while Pal is in production.

How do I get in contact with you?

Please email us: pal@palstrap.com

Shipping Updates

Current Estimated Shipping Date: March 2017

Pal for Pebble Time and Time Steel will begin shipping in March 2017.

Last Updated At: 01/19/17 | See Kickstarter Update
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://palstrap.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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